Over the last couple of weeks I have grown to loathe emails. I’m going to discuss my new found hate for emails and why they suck in a business like our CrossFit Gym, Intrepid Strength and Conditioning –CrossFit Warwick
In the Marine Corps I would have my Marines (yes, I was in charge of about 30 Marines) relieved from whatever post they were on to come to my office and hash out grievances. Sometimes these sessions turned into wall-to-wall counseling or some badass PT sessions with a log! This was all done face-to-face, not through email or a venting session without me present. My Marines knew they could talk to me. They knew together we would work through the issue because I cared for them and I had always taken care of them that way. I took my job as a leader seriously then and I take it seriously now.
When I worked at Otisville Federal Prison, effective face-to-face communication was one of the only ways to guarantee you walked out of the prison that day. Again, no emails and no hiding behind the computer when things got hard. Inmates out-numbered guards about 150 to 1. That one guard was me, in the housing unit. I learned hard and fast how to communicate effectively with the baddest of the bad and the craziest of the crazy!
I was never one for paperwork. Paperwork involved writing people up instead of realizing and resolving issues. My Marines knew that and to an extent the inmates knew that too. I have come to realize the same thing dealing with the members of Intrepid Strength and Conditioning. My hate for Paperwork has manifested itself into hate for fucking emails. FUCK!!! I do have a good reason for hating emails. Emails are exact and precise and things get lost in translation, so much so that I’m no longer addressing issues via email. If you have an issue or concern shoot me an email and let me know what and when you want to discuss. We will hash that shit out face-to-face at a time that works for both of us and after our meeting is over I’ll send an email to recap what was discussed. This will be our Talk First, email Last policy!
CrossFit gyms and emails dealing with legitimate issues just don’t work. We are a community-based gym. We deal with each other face-to-face all the time during happy and fun times, but when something is hard or makes us uncomfortable we resort to Facebook or emails to face the issue. Why? Face-to-face communication is perhaps the greatest tool we have to solve issues, so lets use it.!
This is the main reason we have regular town hall meetings at Intrepid Strength and Conditioning – CrossFit Warwick. It allows us all to discuss what’s going on in the community. If you haven’t noticed the community at the gym has done some wicked awesome things for the betterment of our community. Clean ups/ Drives/ Raising money/ Adopting families during holidays. We are one big family! Yes, families have issues, but whether they are real or perceived we can do a lot to eliminate them through face-to-face communication.
Hope you are ready to talk,